Please verify that you have the Device Unlock app on your device, connect to Wi-Fi and press Permanent Unlock. If you get the message “Unlock Failed" or “Not Eligible for Unlock" then your phone will be unlocked with this service.
If get any error messages like "Communication error", "Unable to connect to the server" or "Server not responding" "please try again later”, "Failure Unlocking This Request Please Reboot The Device and Try Again" DO NOT submit your order as it is not supported for unlocking. No Refund with either of those error messages
Once the unlock request is processed, you need to
Connect your phone to WiFi
Go to play store and install "Device Unlock" app from T-Mobile
Open app and select "Permanent Unlock"
Phone will check status from server and reboot
This will work for Android devices that support the Mobile Device Unlock app on MetroPCS
Give verification IMEI for Reprocess
Reprocess can take up to 5-7 days
Once Reprocess done and order still not fix then video proof will be needed for refund
Video Proof will not be valid without reprocessing Video Proof Process
Open Google.com and Search ” Today Date”
Show IMEI by dialin06#
Open “Device Unlock” App and click on “Permanent Unlock”We can refund only if the status will show “Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.”Make sure you hard reset device before submitting orders